Welcome to Himalaya Icetech. Our hot and cold recovery systems are engineered for durability, safety, and consistent performance in high-frequency wellness and recovery environments.

This official Warranty Policy outlines the quality assurance scope, service periods, and liability exemptions for our commercial equipment. Commercial Validity: This warranty remains fully valid under normal commercial use, including operations in premium hotels, gyms, spas, wellness centres, and recovery facilities.

1. Warranty Coverage & Periods

Effective from the date of official receipt, Himalaya Icetech provides a standard 1-Year Commercial Warranty across our primary product lines:

1.1 Cold Plunge Tubs & Core Structure

• Coverage: Major structural failures caused by inherent material or workmanship flaws, specifically including weld failures, stainless steel or acrylic cracking, water leakage through original structural seams, and complete frame failures under normal conditions.

1.2 Chiller Systems (Core Components & Enclosure)

• Coverage: Hardware or material defects within the internal chiller system, covering the compressor, water pump, controller/display board, temperature sensor, power supply, and internal refrigeration cycle.
• Coverage: Major structural deformation of the chassis or exterior finish material defects.

1.3 Sauna Rooms (Structure & Heating)

• Coverage: Manufacturing defects in the sauna heater (element and internal wiring), digital control panels, temperature sensors, and severe structural warping or cracking of the cabin wood caused by inherent material flaws.
• Exclusions: Natural wood expansion, contraction, or minor surface splintering inherent to the natural aging of timber in high-heat environments.

1.4 Water Treatment Systems (Ozone, UV & Filtration)

• Coverage: Electronic or hardware failures of the Ozone generator module, UV sterilizer ballast, and automated dosing controllers.
• Exclusions: Normal degradation of UV bulbs and regular replacement of consumable filter cartridges, which are considered standard maintenance items.

2. Cosmetic, Surface & Corrosion Exclusions

Our equipment is built to endure, but cosmetic wear is not covered. The following are strictly excluded:

• Natural color fading resulting from prolonged UV exposure, or cosmetic water/sweat stains on wood and metal surfaces.
• Surface dents, scratches, and damages caused by accidental collisions during moving, cleaning, or user impact (e.g., wearing jewelry).
• Corrosion: Normal superficial surface oxidation (commonly known as “tea staining” on stainless steel) is not covered. Structural corrosion directly resulting from an inherent material defect is fully covered.

3. Usage & Maintenance Exclusions

This warranty strictly excludes damage resulting from improper operation or extreme neglect:

• Freezing Damage & Dry Burning: Running any water pump without water flow (dry burning), or failure to drain water in sub-zero temperatures causing ice expansion that ruptures the tub liner, chiller, or pipes.
• Improper Water Chemistry: Corrosion or component failure caused by maintaining water outside of standard commercial spa chemistry parameters (e.g., excessive chlorine, bromine, or salinity levels).
• Improper Installation & Cleaning: Structural distortion caused by uneven foundations, incorrect electrical wiring by third parties, or the use of abrasive/corrosive chemical cleaners on acrylic, wood, or stainless steel.

4. Commercial Limitations & Claim Procedure

• Non-Transferability: This warranty is valid only for the original commercial purchaser and cannot be transferred.
• Transit Damage Reporting: Any damage incurred during transit must be reported within seven (7) days of delivery with clear photo/video evidence.
• 30-Day Early Failure (DOA) Clause: If a product exhibits a critical hardware or material defect within thirty (30) days of delivery, replacement parts will be supplied immediately at our cost.
• Standard Claim & Freight Cost Allocation: Beyond the 30-day DOA period, the warranty covers the provision of replacement parts only. International/domestic freight, customs duties, and local labor costs (installation/repair) are strictly borne by the buyer.
• Dispatch Timeframe: Approved warranty replacement parts will be dispatched within seven (7) working days after the warranty claim is officially approved by our support team.
• Claim Procedure: To initiate a claim, the buyer must provide the original purchase invoice, the equipment Serial Number, and clear photo/video evidence of the defect for remote diagnostic verification.
• Unauthorized Modification: Any unauthorized dismantling, modification, or repair of internal electrical components will immediately void this warranty.

Any disputes shall be resolved through mutual discussion and agreement.

Issued by:
Yihao Technology (Foshan) Co., Ltd.
(Official Entity for Himalaya Icetech)